Security programs sometimes make the screen to go black when you try to capture.

Some security programs, like ZoneAlarm ForceField and Norton Internet Security 2008, have introduced a feature which blocks screen capture. But it stupidly blocks everyone, including you, the computer owner, from capturing your own screen. The problem seems worst when capturing secure web pages, like bank statements and order pages.

Cranky Dave insists the best solution is Control Panel / Add or Remove Programs. But we've compiled the following tips from clever customers who've found ways to circumvent this so called "security"

Steve

Norton Internet Security 2008

Larry Adams suggests:

Go into Norton settings, click on transaction security and disable Crimeware Protection. 15 minutes should be enough time. Then you’ll be able to do your captures.

Rick Wyzykowski provides the following fix:

1 Click on the Norton Internet Security tab up top.

2 Click Reports & Statistics at the bottom.

3 Click View Transaction Protection.

4 Enter your password for Norton Internet Security.

4 You’ll see a recent date where CaptureWiz.exe was blocked… highlight that event and click Allow/Block on the lower-right.

5 The “Status” which said “blocked” before should now say “allowed.”

ZoneAlarm ForceField Extreme Security

The simple solution is to use a different browser. Apparently, ZoneAlarm only "protects" Internet Explorer.

Bill says:

I contacted ZoneAlarm and received the following answer:

1 In ForceField's Settings screen

2 Click the Advanced tab across the top

3 Find the 'antispyware' section

4 Check or Select, "Only in allegedly secure sessions (https)"

5 Click Ok and reboot computer to ensure changes take effect

It worked for me.

Alek S. suggests checking Enable virtualization as well.

Arne D. says to wait 10 seconds after turning off Forcefield.

Another customer suggests:

In Program Control, click on "Programs". Then highlight "CaptureWiz Pro Application file". Next click on the "Options" button at bottom right. The Program Options window shown will open up. Check the top box, as shown. CaptureWiz Pro will now work. Doesn't matter if it is set as "Auto" or "Custom" on previous window.

Loren Blaney suggests: When all else fails, nothing can stop your digital camera!